Free UK Delivery
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10 year guarantee
Installation service
Made in Britain

Orders and Returns

Any damages or shortages must be notified to us at time of delivery, we regret that we are unable to accept responsibility for any missing or damaged products after this time.

Upon submitting an order using our automated system you will receive an email confirmation. Please check that the details contained in this email are correct. If there are any mistakes, please email us immediately. This email is neither an invoice nor a formal acceptance of your order.

Orders can be cancelled within 7 days of delivery.

Goods must be returned within 7 days of cancelling your order and in original condition with all packaging.

FAULTY GOODS: Items should be received in a reasonable condition, with all component parts, along with any promotional items received. You should also include your invoice and returns form.

We will gladly replace any goods returned to us, which are found to be faulty.

We cannot accept any returned or cancelled orders for our bespoke products, which include a large proportion of our range. Please clarify before ordering whether your order contains bespoke items.

Ways to return:

  • Return by carrier collection
    If we have supplied an incorrect item you can either: call us on 0330 057 9034 with your invoice number or email us at returns@thebikestoragecompany.co.uk with your invoice number. We will arrange collection or you can return the item(s) by registered post (we will refund the postage cost).
  • Collection for larger items
    If you wish for us to arrange a collection please call or email us detailing your order or invoice number.
  • Delivery in person
    By arrangement only.

Google reviews

Victoria League
April 2, 2018

We purchased an outside shelter to go over our existing bikes racks. We are very pleased with the finished product and the installation team did an excellent job, and in really bad weather conditions too. Good customer service team who were quick to respond to queries.

Henry Edwards
June 12, 2017

Great quality racks, speedy delivery as well as friendly staff. Would definitely recommend!

David Paterson
May 10, 2018

High quality communication - quick dispatch of products which are good quality. Well worth a look.

Henry Dean
January 12, 2018

Superb customer service and a high quality product which was delivered in good time. Wouldn’t hesitate in recommending them to others.