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*on orders over £100

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Installation service

Orders and Returns

Any damages or shortages must be notified to us at time of delivery, we regret that we are unable to accept responsibility for any missing or damaged products after this time.

Upon submitting an order using our automated system you will receive an email confirmation. Please check that the details contained in this email are correct. If there are any mistakes, please email us immediately. This email is neither an invoice nor a formal acceptance of your order.

Orders can be cancelled within 7 days of delivery.

Goods must be returned within 7 days of cancelling your order and in original condition with all packaging.

FAULTY GOODS: Items should be received in a reasonable condition, with all component parts, along with any promotional items received. You should also include your invoice and returns form.

We will gladly replace any goods returned to us, which are found to be faulty.

We cannot accept any returned or cancelled orders for our bespoke products, which include a large proportion of our range. Please clarify before ordering whether your order contains bespoke items.

Ways to return:

  • Return by carrier collection
    If we have supplied an incorrect item you can either: call us on 0330 057 9034 with your invoice number or email us at returns@thebikestoragecompany.co.uk with your invoice number. We will arrange collection or you can return the item(s) by registered post (we will refund the postage cost).
  • Collection for larger items
    If you wish for us to arrange a collection please call or email us detailing your order or invoice number.
  • Delivery in person
    By arrangement only.

Google reviews

Ken Manger
May 7, 2020

Emailed one evening for some details, got a response first thing the following morning. Placed my order for a semi-vertical rack which turned up well within the expected delivery times. Putting it together was easier than I expected it to be. Very impressed with the company and the rack. Wouldn't hesitate in recommending them.

Lynn Digby
March 26, 2020

From my very first enquiry, Jessica and her colleagues were patient with my many questions, pr ompt at responding, flexible in difficult times arranging the install, and the two installers were smart, polite, tidy and informative - I just feel sorry we could only fit an 8 cycle shelter - they deserve to have much more business from us! Thank you all.

Julie Hammond
March 12, 2020

We are a Primary School nr Filey in North Yorkshire, just had a 40 space cycle shelter erected . Communication, paperwork fantastic, lead time prompt, all materials on-site at the correct time, installation engineers polite and punctual. Looks fantastic, can't wait for more of our children to start cycling to school. We hope that more North Yorkshire Schools will follow. Many thanks, Julie - School Business Manager

Francesca Glover
June 20, 2020

Really great service, product arrived on time and installation was quick. Couldn't have asked for better!