Free UK Delivery
Site surveys
10 year guarantee
Installation service
Made in Britain

Orders and Returns

Any damages or shortages must be notified to us at time of delivery, we regret that we are unable to accept responsibility for any missing or damaged products after this time.

Upon submitting an order using our automated system you will receive an email confirmation. Please check that the details contained in this email are correct. If there are any mistakes, please email us immediately. This email is neither an invoice nor a formal acceptance of your order.

Orders can be cancelled within 7 days of delivery.

Goods must be returned within 7 days of cancelling your order and in original condition with all packaging.

FAULTY GOODS: Items should be received in a reasonable condition, with all component parts, along with any promotional items received. You should also include your invoice and returns form.

We will gladly replace any goods returned to us, which are found to be faulty.

We cannot accept any returned or cancelled orders for our bespoke products, which include a large proportion of our range. Please clarify before ordering whether your order contains bespoke items.

Ways to return:

  • Return by carrier collection
    If we have supplied an incorrect item you can either: call us on 0330 057 9034 with your invoice number or email us at returns@thebikestoragecompany.co.uk with your invoice number. We will arrange collection or you can return the item(s) by registered post (we will refund the postage cost).
  • Collection for larger items
    If you wish for us to arrange a collection please call or email us detailing your order or invoice number.
  • Delivery in person
    By arrangement only.

Google reviews

Henry Edwards
June 12, 2017

Great quality racks, speedy delivery as well as friendly staff. Would definitely recommend!

Samin Ishtiaq
September 3, 2018

I bought a 3-rack semi vertical bike rack for home. Exactly what I wanted; delivered quickly; easy to assemble. Great customer service throughout the process from James Shattock.

Elliott Thornhill
June 1, 2017

Amazing service, really quick and love the finished product. I shall definitely be using them again.

Edi Norbury
May 23, 2017

Phoned around for several quotations seeking 50 Two Tier Racks. Not only did the bike storage company provide the best proposal, their racks were delivered and installed on time. 10/10 would use again.