Free UK Delivery
Site surveys
10 year guarantee
Installation service
Made in Britain

Orders and Returns

Any damages or shortages must be notified to us at time of delivery, we regret that we are unable to accept responsibility for any missing or damaged products after this time.

Upon submitting an order using our automated system you will receive an email confirmation. Please check that the details contained in this email are correct. If there are any mistakes, please email us immediately. This email is neither an invoice nor a formal acceptance of your order.

Orders can be cancelled within 7 days of delivery.

Goods must be returned within 7 days of cancelling your order and in original condition with all packaging.

FAULTY GOODS: Items should be received in a reasonable condition, with all component parts, along with any promotional items received. You should also include your invoice and returns form.

We will gladly replace any goods returned to us, which are found to be faulty.

We cannot accept any returned or cancelled orders for our bespoke products, which include a large proportion of our range. Please clarify before ordering whether your order contains bespoke items.

Ways to return:

  • Return by carrier collection
    If we have supplied an incorrect item you can either: call us on 0330 057 9034 with your invoice number or email us at returns@thebikestoragecompany.co.uk with your invoice number. We will arrange collection or you can return the item(s) by registered post (we will refund the postage cost).
  • Collection for larger items
    If you wish for us to arrange a collection please call or email us detailing your order or invoice number.
  • Delivery in person
    By arrangement only.

Google reviews

Howard Nye
March 4, 2018

Fantastic service, goods received in good order and very very quickly! Products are of good quality and value. would recommend to use this company!

David Paterson
May 10, 2018

High quality communication - quick dispatch of products which are good quality. Well worth a look.

Justin Moore
May 24, 2017

Excellent product, strong and sturdy. We have 4 wall racks, simple to install and delivered on time. I would absolutely recommend.

Geoff Haran
October 17, 2018

My Company Pennine Maintenance bought a 20 space Cambridge Two Tier Cycle Shelter and installed this at a prestigious business park in Manchester. Installation was very easy and our clients are delighted. Would recommend for the service & cost to profit margins available from The Bike Storage Company compared to other suppliers