Free UK Delivery

*on orders over £100

Site surveys
10 year guarantee
Installation service

Orders and Returns

Any damages or shortages must be notified to us at time of delivery, we regret that we are unable to accept responsibility for any missing or damaged products after this time.

Upon submitting an order using our automated system you will receive an email confirmation. Please check that the details contained in this email are correct. If there are any mistakes, please email us immediately. This email is neither an invoice nor a formal acceptance of your order.

Orders can be cancelled within 7 days of delivery.

Goods must be returned within 7 days of cancelling your order and in original condition with all packaging.

FAULTY GOODS: Items should be received in a reasonable condition, with all component parts, along with any promotional items received. You should also include your invoice and returns form.

We will gladly replace any goods returned to us, which are found to be faulty.

We cannot accept any returned or cancelled orders for our bespoke products, which include a large proportion of our range. Please clarify before ordering whether your order contains bespoke items.

Ways to return:

  • Return by carrier collection
    If we have supplied an incorrect item you can either: call us on 0330 057 9034 with your invoice number or email us at returns@thebikestoragecompany.co.uk with your invoice number. We will arrange collection or you can return the item(s) by registered post (we will refund the postage cost).
  • Collection for larger items
    If you wish for us to arrange a collection please call or email us detailing your order or invoice number.
  • Delivery in person
    By arrangement only.

Google reviews

Ken Manger
May 7, 2020

Emailed one evening for some details, got a response first thing the following morning. Placed my order for a semi-vertical rack which turned up well within the expected delivery times. Putting it together was easier than I expected it to be. Very impressed with the company and the rack. Wouldn't hesitate in recommending them.

Leigh Wale
September 1, 2019

Product as described - thumbs up from me :)

Yasmeen Mohammed
March 26, 2020

Fantastic service, Our Bike racks were delivered on time and thorough communication throughout the process. They visited our site to make sure all my requirements were met. I would highly recommend The Bike Storage Company!

Niall Martin
January 1, 2021

I bought a vertical bike storage unit for my cupboard. It's easy to install and has freed up a lot of space in the cupboard! I would highly recommend.